We were a little nervous during initial meetings at the scale of change we were taking on. The hospitality team at York Racecourse would be shifting from an Excel based booking system and limited CRM system to a fully automated and semi-bespoke brand new way of working. Promises of time saving processes and ease of use were made together with a fully supported on-site training program and an aftercare that was second to none. I can honestly say that we have not been disappointed with a single aspect of e500. It has changed the way we make bookings, the way we communicate with our clients and the after care and follow up we are now able to offer. It is a joy to use and the support received from the team at e500 has been just superb – nothing has ever been too much trouble for them to look at and response times to issues and challenges is extremely good. I would be confident in recommending e500 to any events / sporting venue.
The ways in which events500 would benefit the National Conference Centre were clear from the start. It has saved time in our sales department by reducing their administration and paperwork significantly and this has improved their efficiency overall. For example, we’re able to replicate entire bookings from our regular customers at the click of a button. The National Conference Centre is a substantial venue with the largest of our thirteen conference suites capable of hosting over 1,000 guests. We regularly host large events which require a lot of attention to detail and events500 enables us to record that detail throughout the booking process ensuring our customers know exactly what to expect and our staff know exactly what’s required from them. Finally, it was important that the changeover was as smooth as possible, both in terms of technology and staff training. Thanks to their professional trainers and in addition to the fact that the events500 is very user friendly, the software was up and running quickly and all the relevant members of the team were confident using the software by the end of the sessions.
Switching our M&E Diary system to events500 was not a difficult decision. Installation and training was conducted very efficiently and professionally, making it a simple and painless process. I can honestly say that every member of the teams across all hotels love it, a vast modern and up to date improvement on our previous diary.
As a venue we have been using events500 as our sales system and booking diary for conference, meetings and corporate hospitality since August 2013 and have found this to be a great tool, easy to understand and follow from the initial booking through to the function sheet. As a Football Club and Conference venue our needs are quite varied and the developers have been very flexible and worked with us to meet our complex business needs to write new reports and talk through different ways to work with bookings on the system to cover all areas of our business and offer ongoing support to help with future developments.
Our previous software was time consuming and the different programmes did not ‘talk’ to one another. events500 does do this and gives the user the option to view, print or manually adjust the documents produced. We are now able to respond and track business much more efficiently and can collate data more easily. Having the data hosted online means that any member of staff can access the programme as and when they need to either remotely or in house. I like the fact it feels familiar; being Windows based means it is easy to navigate and logical. The constant telephone support line is also reassuring.
Switching was such an easy process. It is a very easy to learn programme and if ever we need any help, Support is always an email away and they respond very quickly. As well as the layout of the programme being easy to use, the format of all the documents events500 create are very clear and easy to read. The thing we love about events500 the most is that once you input all the information you require this then creates your quote, contract, function sheet and invoice. Saving us time (as before we were doing all of this separately!!) We would definitely recommend events500 to other hotels/Event businesses.
After looking at various different systems we chose events500 to replace our previous manual system due to its user friendly interface and great customer support. The installation process and initial training was well conducted and the support we have received thereafter has been excellent. New users have picked up the system quickly and the documents it produces have given us a much more professional approach. Overall the system has reduced the time spent on admin and reporting by two thirds allowing us more time to concentrate on sales and marketing our venue. We already have, and will continue to recommend it to other venues.
We were originally using an Excel based diary which was very hard to use as there was limited space for information especially for larger events. Monthly reports took an entire day whereas now they only take 15 minutes! It's easy for all members of the team to find the information they need and very user friendly. Having an “all in one” system from enquiry to invoice is the best thing - it means I can send all my documents from one location instead of using lots of different programs. Our contracts and invoices look more professional and the function sheets have made running an event much easier. We have increased sales because we are not spending lots of time putting bookings into the system then repeating ourselves in an e-mail. Finally, whenever we're stuck, the support team are able to help us or show us what to do.
Our company has been using events500 since December 2012, and it has proven to be an excellent investment. The transfer over from our old system was seamless, and the support and assistance we've received from the company has been second to none. Since introducing the system, we've found that our booking process is noticeably more streamlined, and the additional management information that we can now extract through the report generation system is proving invaluable to the company as a whole.
It is extremely user friendly, fast, and has plenty of features to give you everything you need. It is easily picked up by new employees with its straight forward layout, it makes training a breeze. It has saved the office hours of time as reports can be pulled off quickly, events can be copied numerous times, and forecasting can be done in seconds. The chase/task system is something we use daily, to keep on top of enquiry chases, deposits required etc. this again, saves on time, but also on paperwork. Agile are always on hand for any queries, and are fantastic at looking at issues and solving them. They are constantly looking at new ways of improving the system. I would recommend this system to anyone who asked.
We chose and installed events500 in 3 properties in 2012 & have found it to be efficient, easy to use & fairly intuitive for users. In my opinion it represents good value for money. It is suitable for any small or medium sized hotel, our smallest property is just 10 bedrooms, and really does help to streamline & organise the sales process resulting in better levels of conversion. Agile Hospitality provide excellent support and are always open to ideas about how to develop the product. If we acquire other properties we will be installing events500 as soon as possible.
What first impressed me was the speed of which we could get a quote to the client, often before they came off the phone. There is no doubt in my mind this software has helped us increase sales. Put simply Great Product
I would highly recommend events500 to other businesses. The installation process, staff training and support has been most beneficial to our company. The system itself is extremely easy to use and makes the quoting, contracting and invoicing process streamline. It is easy to add new bookable items as the business and packages change, and if we do run into any difficulty, the support team are always on hand to assist in an extremely quickly manner.
We decided to switch from our manual system to speed up the booking and confirmation process, also to make the reading of function and kitchen sheets a lot easier. The set up process was comprehensive, but was explained well and was worth the effort as it has made the whole booking and confirmation process more efficient. Thankfully I have not had to call the support team often and on the rare occasion that I have (usually human error) the issue has been dealt with swiftly. The ease of use of the system was the biggest selling point meaning training of staff to use the system didn’t take long at all. Thank you to All at events500 for helping making us a more efficient department.
Events 500 is by far the most superior and flexible event management system available! Our central office use Events 500 to manage our collection of properties and it couldn’t be simpler. From the initial enquiry stage to the final function sheet and kitchen sheets, every option needed for smooth planning is provided. Standard email templates written by us which can be tailored to each client that pull through to outlook save hours of retyping, “late change” email notifications for amendments to events happening in the current week and the ability to update our own venue prices and items are all team favourites in an ever changing and fast paced business. Not forgetting the brilliant task diary keeping the team on time and up to date with those pesky chases for event leads. Having used different and often clunky systems in the past Events 500 and their continued development and support is refreshingly brilliant and we couldn’t recommend the system more to other venues!
We are very happy to recommend Events 500 and are enjoying working with them and their software to assist in organising our events. From a human perspective we have found the team to be accessible, easy to deal with and helpful. The software is intuitive and has allowed for a smooth transition from our previous paper based system. In the fullness of time we expect the technology improvements of using a system like this to save time, reduce the burden of administration, improve communication speed and also give us more time to spend engaging with our customers.
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