Running a wide range of events from weddings, to conferences and exhibitions, Pavilions of Harrogate manages a full calendar of events throughout the year.
Pavilions decided after another busy year of events that they needed a new solution which could support them in their growth. The solution needed to be able to manage their events, from creating event packages and providing quotes to customers, to managing bookings and resourcing for events of all types.
Their current event management system was not delivering the functionality they needed to manage a varied range of events, as it was primarily developed for organising and operating exhibitions. As their range of events had increased, Pavilions of Harrogate needed a solution that could cope with the scale of event types they were now operating throughout the year.
After assessing a number of events management solutions, Pavilions of Harrogate chose events500 from our reseller Verteda. events500 manages every part of the event process, with a focus on operational efficiency and improving the customer experience.
Fiona Stilborn, Sales Manager at Pavilions of Harrogate, said, “We reviewed a number of events management software packages, however, we found that events500 provided all the functionality we needed as a venue that operates a number of different types of events, whilst still being cost-effective.”
As a business venue with events occurring all through the year, Pavilions of Harrogate wanted a solution that could be implemented with minimal disruption so that no events were impacted as a result of the migration to a new solution.
events500 was deployed in January 2018 across the venue with a smooth transition over from their previous solution.
“We’re extremely pleased with how easily the solution has been to deploy across our estate, and our team quickly adapted after the excellent training from the events500 team,” commented Fiona Stilborn.
events500 is an end to end event management solution, managing every part of the process from the first enquiry to on-the-day event management, right through to gathering post-event feedback. Seamlessly integrating with Microsoft Office and common email platforms, it is an easy-to-use solution, perfect for single and multi-venue properties managing a range of different events.
“We’re thrilled to
have Pavilions of Harrogate on board as a customer,” commented Matthew Prosser,
Sales Director at Verteda. “We look forward to developing a long-term
partnership with the team at Pavilions of Harrogate and supporting them through
the busy events season.”